Terms of Use

Order Confirmation After placing an order, you will receive an order confirmation via email. This order confirmation does not constitute acceptance of your order. TrimTurf reserves the right to accept or decline your order for any reason. If your order is declined, we will notify you and refund any amounts charged for the declined order.
Shipping and Delivery TrimTurf will ship products to addresses within the United Kingdom. Shipping and delivery times may vary depending on the product and your location. TrimTurf is not responsible for any delays in shipping or delivery caused by factors beyond our control, such as weather, natural disasters, or other force majeure events.
You are responsible for any customs duties, taxes, or other charges that may be imposed on your order by the customs authorities of your country.
Returns and Refunds TrimTurf offers a 30-day return policy for products purchased on the Site or Services. To be eligible for a return, the product must be unused and in the same condition that you received it. The product must also be in the original packaging.
To initiate a return, please contact our customer service team at [email protected]. We will provide you with a return authorization number and instructions for returning the product. Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your return. If your return is approved, we will process a refund to your original payment method within a reasonable timeframe.
Dispute Resolution Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the Arbitration Act 1996. The seat of the arbitration shall be London, England. The language to be used in the arbitral proceedings shall be English. The arbitration shall be conducted by a single arbitrator appointed by the parties. If the parties cannot agree on the appointment of a single arbitrator within 30 days of a party's request to do so, the arbitrator shall be appointed by the President of the Chartered Institute of Arbitrators.
Contact Us If you have any questions about these Terms, please contact us at [email protected].